FAQS
Here are a few frequently asked questions.
What does hand poured mean?
It means that we make our wax melts and candles the old-fashioned way. Hand-poured simply means themelted wax is blended with fragrance and poured in our vessels. They are not mass-produced like factory-made candles.
Where are your products made?
All of our products are handcrafted locally in our studio located in Fairfield Twp. Ohio.
Do you offer wholesale pricing?
Not at this time, we are looking to exand into wholesale in the near future.
Do you offer custom items?
Yes, several of our items with personalized labels.
I'm seeing black soot when I burn my candle is this ok?
Yes. Smoke and soot are natural natural parts of the burning process.
To keep the soot to a minimum, it's REALLY important that you trim your wick EACH time before relighting. This can be done with nail clippers, regular scissors or a wick trimmer.
An untrimmed wick will lead to issues with your candle (including higher amounts of soot + smoke).
What if I'm looking for a sent I don't see?
We offer a lot of seasonal + limited edition fragrances. Because of this, we sometimes need to discontinue scents so that we can bring in the new! If there's a scent that you loved that's no longer available, you can reach out and see what we can do for you.
What makes Weekend Flame different?
Our candles are hand-poured with love in individual batches, ensuring a quality product every time. Made with with 100% natural soy wax, infused with high quality fragrance oils.
Shipping & Returns
Some of our most frequently asked questions. Please see Shipping & Returns page for complete details.
My candle arrived melted. What do I do?
Be sure to allow your products to cool off in the air conditioned air prior to use. USE YOUR BEST JUDGEMENT WHEN ORDERING CANDLES & WAX MELTS, BASED ON THE TEMPS IN YOUR SPECIFIC AREA. USPS and UPS do not pay claims for heat damage in transit and as such, we are unable to refund or replace items damaged from heat in transit.
Do you ship overseas?
We currenlty do not ship overseas. We are looking to expand into additional markets soon.
How long will it take to get my order?
Orders typically ship within 2-4 business days when summer shipping policy is not in effect. All orders ship via the method you selected at checkout. You will receive a shipping confirmation with tracking information to the email address associated with your order as soon as your package is on its way to you.
Can I change or cancel my order?
To guarantee a fast processing & shipping, all orders are started almost immediately after an order has been placed. Therefor we reserve the right to deny any cancellation requests.
You can contact us through our contact page! We will be happy to assist you.
What if I don't like my fragrance?
We cannot accept returns based on your scent preference, however, if you would like to try all of our fragrances prior to making a purchase, we invite you to try our samples and trial sizes. We do not offer returns or exchanges.