Shipping Returns
Shipping Policy
Order Processing Times All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a separate notification with tracking information once your package has shipped.
Shipping Rates Shipping charges for your order will be calculated and displayed at checkout based on package weight and destination. We offer Free Shipping on all orders over $50.00.
Summer Shipping Advisory (Candles & Wax Melts) During warm weather months, meltable items like candles and wax melts require extra care to prevent melting while in transit.
- Monday–Wednesday Shipping: Packages typically sit idle in warm facilities over the weekend. To avoid this, we are happy to hold your order and ship it between Monday and Wednesday. Please email us at [Email Address] immediately after placing your order to request a weekend hold.
- Heat Damage Liability: Please check your local forecast before ordering. USPS and UPS do not cover heat-related damage claims. Because of this, we are unable to issue refunds or replace items damaged by heat in transit.
- Upon Arrival: Please allow your products to cool completely in an air-conditioned environment before opening or using.
Shipping Destinations We currently ship to the contiguous United States. At this time, we do offer international shipping or delivery to P.O. Boxes.
Undeliverable Packages & Incorrect Addresses Weekend Flame is not responsible for packages delivered to an incorrect, closed, or undeliverable address provided at checkout. If your package is "returned to sender," you will be asked to cover the cost to reship your order. Weekend Flame is not responsible for any return shipping charges or fees.
Order Tracking When your order has shipped, you will receive an email notification containing a tracking number. Please allow up to 48 hours for the tracking information to become active within the carrier's system.
Damages, Leaks, and Issues We take extra precautions when packaging our home care, fragrance, and bath & body products. If items arrive leaking or damaged—excluding the heat damage outlined in our Summer Shipping Advisory—please contact us within 3 days of delivery at hello@weekendflame.com. Include your order number and a photo of the damaged item and packaging so we can promptly evaluate the issue and send a replacement.
Return & Refund Policy
Cancellations To ensure your items arrive as quickly as possible, we begin processing orders almost immediately after they are placed. Because of this fast turnaround, we reserve the right to deny cancellation requests once an order is in motion.
Returns & Exchanges Due to the nature of our products, we do not offer returns or exchanges at this time. We understand that scent is highly subjective; however, we cannot accept returns based on personal fragrance preferences. If you want to test our fragrances before committing to a full size product, we highly recommend trying our trial or samples sizes.
If you experience a genuine issue with your product's performance or quality, please reach out to us at hello@weekendflame.com with photos, and we will be happy to help resolve it.
Damaged Products We package every order with extreme care, but occasionally items are damaged in transit. If your order arrives damaged, please save the box and all merchandise, and email us at hello@weekendflame.com within 3 days of delivery. Please include:
- Your order number
- A clear photo of the damaged product and the shipping box
- Your current mailing address
We will file a damage claim with the shipping carrier and work with you to find a solution. In most cases, a replacement will be sent as soon as the claim is initiated and approved.
Missing Packages Once a package is handed off to the shipping carrier, Weekend Flame is no longer liable for the shipment. If your tracking shows your package as "Delivered" but you cannot locate it, please contact your local USPS or UPS directly to track it down or file a missing package claim. While we cannot track down the package on our end, we are more than happy to provide any documentation you might need to support your carrier claim.
Natural Variations All Weekend Flame products are handcrafted using natural ingredients, meaning slight visual variations are completely normal and are not considered defects:
- Candles (Wet Spots): Temperature fluctuations can cause the wax to pull slightly away from the glass, creating what looks like a "wet spot" between the wax and the jar. This frequently happens when candles move between different climates during transit. It is a natural occurrence and does not affect the burn quality or fragrance of your candle in any way.
- Liquid Products (Separation): Different fragrance oils mixed into our liquid bases (such as our room sprays, mop soaps, or bath and body care) may cause slight separation or a discolored appearance over time. This is entirely normal and varies by scent. It will not affect how the product performs. Just give the bottle a good shake before use to mix everything together!
Still have questions? We're here to help at hello@weekendflame.com.